Frequently Asked Questions
Everything you need to know about shopping at Mono Go! Marketplace
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Mono Go! Marketplace currently ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm.
How can I track my package?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also track your package directly by logging into your account on our website.
Are the products on Mono Go! Marketplace authentic?
Absolutely. We work directly with verified brands and authorized distributors to ensure that every item sold on our marketplace is 100% authentic and of the highest quality.